Contact Middle Automation: What’s It, And How Does It Work?
This eliminates transfers between departments and ensures customers attain specialists who can resolve their issues on the primary name. Superior analytics flip each customer service interaction Digital Twin Technology into actionable intelligence. Real-time sentiment evaluation screens dialog tone, while predictive analytics forecasts call volumes and identifies customer points earlier than they escalate. Five9 provides a […]
Contact Middle Automation: What’s It, And How Does It Work? Read More »